Refund policy

Returns & Refunds

The short version: if something's wrong with your order, we'll fix it. If you're unsure which fragrance to pick, contact us before you buy — we'd rather help you choose right than process a return.

Damaged or leaked in transit
If your order arrives damaged or leaking, email us at contact@aromasupplyco.com within 48 hours of delivery with photos of the package and product. We'll ship a free replacement or refund you in full — your choice. A quick video of the unboxing helps us resolve claims faster and raise them with our courier, but clear photos work too.

Wrong item received
Our mistake, our cost. Email us within 48 hours and we'll send the correct item with return pickup arranged — you won't pay a rupee.

First order, wrong scent? One-time swap.
Choosing fragrance online is hard. If this is your first order with us and the scent isn't what you expected, contact us within 7 days — we'll swap it for any other fragrance of equal value, one time. You cover return shipping; we cover the outbound. (Product must be at least 90% full.)

What we can't take back
Because fragrance oils and premix are consumable and hygiene-sensitive, we can't accept returns of opened or used products beyond the first-order swap above, and we can't offer refunds for change of mind. Custom-printed and made-to-order items are produced per order and are non-returnable. Bulk orders (1kg and above) are quality-checked and sealed before dispatch and are non-returnable — if you're unsure before a bulk purchase, ask us for guidance first.

Refund timelines
Approved refunds are processed within 48 hours to your original payment method; banks typically take 5–7 business days to credit.

Questions before ordering? contact@aromasupplyco.com — Mon–Sat, 10 AM–5 PM. We respond within 24 hours.